Thursday, June 14, 2012

Accidentally deleted a user? Undelete user now available!


Restore a recently deleted user

After you delete a user, the user is added to the Recently deleted users list. For a short period of time (up to five days from the time of deletion) you can then restore the deleted user account and most or all of the user's data, including email and calendar events. However, note that we can't guarantee full data recovery for deleted users.
When the user account no longer appears in the Recently deleted users list, the user account is fully deleted and can't be restored.
These conditions must be met in order to restore a recently deleted user:
  • You must have super administrator privileges.
  • The deleted user name must not match an existing group name or another active user's email alias. If it does, you'll see a 'username already exists' error message.
  • You can't exceed your maximum number of user licenses. If you try to restore a deleted user when you don't have an available license, you'll see a 'domain is over user limit' error message. 
To restore a recently deleted user:
  1. Sign in to the Google Apps administrator control panel.
    The URL is https://www.google.com/a/cpanel/primary-domain-name, whereprimary-domain-name is the domain name you used to sign up for Google Apps.
  2. Click the Organization & users tab.
    If you have multiple organizations, stay at the top-level organization. Deleted users lose their organization details and move to the top organization. The deleted users list is therefore available only on the top organizational unit.
  3. Click the List drop-down menu (located at the upper-right of the list of users) and select Recently deleted users.
  4. Check the box next to the user you want to restore.
    If the user doesn't appear in this list, the account has been fully deleted and can no longer be restored.
    Note that you can restore only one user at a time.
  5. Click More actions > Undelete.
  6. If you have multiple organizations, select the organization where you want to assign the user.
  7. Click List > Active users in the organization where you assigned the user. The restored account should now be back in this list (or will be shortly).
    Note that if a user was suspended at the time the account was deleted, the user will still be suspended after the account is restored. In that case, click List > Suspended users.

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